| About CrossCountry |
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Cross Country (C3) is an affordable turn-key solution for companies to outsource their order-taking and fulfillment needs. We specialize in Web Site Management and Web site Fulfillment. We provide 24 hour Telecommunications to handle Customer Service Calls and Order Taking calls. We process credit cards, warehouse, pick, pack and ship orders from one centralized location Cross Country Fulfillment was originated in 1990 with the goal of providing ecommerce solutions and customer service support to business and corporate clientele. With over 15 years of experience we have earned the reputation of providing companies an efficient and cost effective solution to outsource their order fulfillment. Cross Country Fulfillment has the staff and equipment to provide customize fulfillment for all types of companies. Our state of the art equipment allows our staff to provide superior service to your customers and offer 24 hour customer service support to give your customers the service they need. Our courteous and efficient operators are trained to have detailed product knowledge in order to increase sales and provide excellent customer service for your company. Cross Country has recently increased warehouse space to accommodate more clientele for expansion and growth potential. Located in the heart of Colorado many clients choose Cross Country because of the substantially lower shipping rates to both the east and west coast. We work with all the major shipping companies and have the experience to get your products fulfilled in a timely and cost effective manner.
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Questions For Your Ecommerce Business.
- Can your customers purchase your product or service without your web site?
- Not all people like to place orders on a web site. Your ecommerce business plan should allow different order taking methods - telephone, postal, and fax as well as your web site. We combine all your orders coming into your business with your web orders.
- How will your customer service be handled?
- Email is nice, but some things are handled better with a phone call. CrossCountry has an in-house call center to provide customer service to you and your customers 24/7. Sometimes a potential customer has a question before purchasing. Our professional and courteous staff can answer that question and capture the order.
- Have you ever purchased something on-line to find out later it is backordered, and they have your money?
- CrossCountry’s ecommerce solution is to combine all your orders, web site, mail orders, fax orders, etc. and processes them in one batch. Credit cards are processed on orders that can be fulfilled. This method saves you money on merchant fees and no upset customers on backorders.
- Do you really want to manage a warehouse?
- CrossCountry manages its own warehouse, so you don't have to. We link inventory, shipping, orders, and service seamlessly: a turn-key solution. We will ship your product with the best method to save you money and keep your customers happy.
- You say you don’t have an ecommerce site yet?
- CrossCountry Fulfillment in partnership with CrossRoads Enterprise can design, manage, and maintain your ecommerce web site. We can also promote your web site through different channels of internet marketing.